Pricing and payments

All prices are in UK Sterling and include VAT. UK postage and packing is £3.50 per Wheat Bag. Orders for three or more Wheat Bags are delivered free.

We are happy to accept payment by Credit Card, Debit Card and Paypal. All payments are handled by Paypal's secure web server.

If you need a VAT receipt please send an email to the address on your order acknowledgement and we will happily send you one.

If you would prefer to pay by Cheque or Postal Order an order form can be found here.

Delivery (UK only)

Orders are normally dispatched within 24 hours of receipt (weekends and Bank Holidays excepted) and delivered by Courier the following working day. You will be asked to sign for the goods as proof of delivery.

Online sales are currently restricted to delivery in the UK. If you wish to place an order for overseas delivery please contact us by email or phone for a quote.

Orders

All orders are subject to acceptance and availability. We normally hold ample stocks of our Wheat Bags. If for any reason an item is out of stock or there is a problem with your order we will contact you as soon as possible and give you the option of a refund of the amount paid or to wait for delivery.

Our Wheat Bags are made from natural products and the colour and size of the products may differ slightly from those shown.

Returns

We hope you will be delighted with your Wheat Bag. If for any reason you are unhappy with your purchase just let us know by phone or email within seven days of delivery and we will issue you with a Returns Authorisation. Provided the goods are unused and returned in their original condition we will refund the price you paid for them.

If the goods are faulty or damaged or the return is due to an error we have made we will arrange for a replacement or a refund of the amount you paid including delivery charges.

We recommend for your own protection that you return any goods by recorded delivery.

This returns policy does not affect your statutory rights under the Distance Selling Regulations.

Safety and Product Liability

All our Wheat Bags are supplied with instructions for their safe use. The Original Wheat Bag Company Ltd will not be liable if the product is misused or the product is not used in accordance with those instructions. A copy of the instructions can be found on our Support page.

Privacy

Other than for the fulfillment of your order we will not, unless required to do so by law, release your personal information to third parties. Your contact number will be requested during the order process but will only be used to resolve problems with your order. PayPal's privacy policy can be found on a link on their checkout page


Company details

Address:

The Original Wheat Bag Company Ltd
36 Ham Street
Richmond
Surrey
TW10 7HT

Tel 020 8332 7500

Registered office:

22 Chertsey Road
Woking
Surrey
GU21 5AB

Company number 03233217